Strange, I have found all the folks that I have dealt with in the bee supply business, have been nice. In fact, all the people that I have dealt with in the bee world have been friendly and try to be helpful.
Maybe it's you?
There is always the faceless medium, the keyboard is under your hands, to order anything you need.
It also helps to educate yourself on the subject prior to grabbing the phone, or, the keyboard.
Isn't it nice, this diversity of opinion