If you're talking about www.greenbeehives.com
out of Trussville Alabama they are great. Semi small business no hassle type of folks. I got their IPK SHB trap and had an issue with the bees getting through the screen. Emailed them, explained it, they replied asked a couple of questions, I replied, they replied and said it must be a defective screen, we'll send you another trap. In about two, maybe three days I had the trap at the house. I've heard similar stories as well. I will do business with them again. Oh yeah, they also have the instructions on their website to build the beetle trap as well.