keith is right. most of the people who do the tours and stuff are volunteers. they are also staffers who fill in from time to time or lead groups that are in some way related to the staffers WH job.
this is more of the boy king with his skivvies in a knot.
.....The greatest changes occur in their country without their cooperation. They are not even aware of precisely what has taken place. They suspect it; they have heard of the event by chance. More than that, they are unconcerned with the fortunes of their village, the safety of their streets, the fate of their church and its vestry. They think that such things have nothing to do with them, that they belong to a powerful stranger called the government. They enjoy these goods as tenants, without a sense of ownership, and never give a thought to how they might be improved.....
Alexis de Tocqueville