ya, but you said the incident on the plane happened last year...and now say this year they gave them a free package. That seems like a excessive amount of time to me, and as I said, they take a package of bees, and they sell it and make a profit. that is business, and ok whatever. then the package gets lost and they file and receive a claim presumably, for what it is worth, which includes their profit...so it is costing them one package of bees, and they make profit off the customer, and a total profit again with the claim. and when do they make good, the next year, after their bees do the work and they just have the basic expense again? seems wrong to me.