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Author Topic: How to talk to a human when calling an automated phone syste  (Read 1284 times)
BigRog
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« on: September 13, 2005, 08:35:57 PM »

How to talk to a human when calling an automated phone system

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Astoria Federal Savings web 800-ASTORIA When you hear the womans voice press zero. Will transfer right away to a human.
Bank of America web 800-900-9000 Hit zero twice, after menu choices play
Bank One web 877-226-5663 Press 0 thru the options to get a live person
Chase web 800-CHASE24 Hit five, pause, then hit one, four, star, zero
CIBC web 800-465-2422 Enter card# and pin, then press 0
CitiBank web 800-374-9700 Zero
Commerce Bank web 800-YES-2000 touch "0" anytime after the computer answers
MBNA web 800-421-2110 press "0" twice when menu begins
Sovereign Bank web 800-SOV-BANK personal banking: 1 for english 1 for personal banking 3 then enter social number then # then passcode then # then hit 0 (between 1 and 3 times)
Sun Trust Banks web 404-588-7815 Yes
US Bank web 800-USBANKS Press 0 twice
Wachovia web 800-922-1800 accounts personal banking
Washington Mutual web 800-756-8000 At any time after the announcement(s) start press 'O'.
Wells Fargo web 800-869-3557 Zero
cell 8 Companies

AT&T Wireless web 800-888-7600 No easy escape
Cellular One web 888-910-9191 press 4, say "agent", then #
Cingular web 800-331-0500 For faster service, press the option that you are looking to close your account, You get the same ppl but an immediate answer
Cricket web 800-274-2538 Press 3, 1, then 3 again.
Nextel web 800-639-6111 Press "0" five times
Sprint PCS web 888-788-5001 Zero twice, then say "agent"
T-Mobile web 800-937-8997 Enter your phone number
Verizon Wireless web 800-922-0204 dial # then double zero
credit 5 Companies

American Express web 800-528-4800 Hit zero, pound, three times over (ignore prompts that it's an invalid entry)
Discover web 800-347-2683 Yes
MasterCard web 800-MC-ASSIST Hit zero three times (once on each menu)
MBNA web 800-421-2110 press "0" twice when menu starts
Visa web 800-847-2911 Hit zero three times (ignore prompts saying that it's an invalid entry)
insurance 3 Companies

Aetna web 800-537-9384 2, then say "operator" (check this)
Aetna web 800-680-3566 Hit * then zero anytime
CIGNA web 800-516-2898 REGARDING A BILL
pc 12 Companies

AOL web 888-346-3704 0
Apple web 800-275-2273 Zero three times; if virtual rep answers, say "operator"
Compaq web 800-652-6672 No easy escape
Dell web 888-560-8324 Hit zero twice
Dell Customer Service web 800-624-9897 option 1, xt 7266966, option 1, option 4, option 4
Earthlink web 888-earthlink "0" sometimes works!
Epson web 800-922-8911 yes
Gateway web 800-846-2301 Hit zero, pound
HP web 800-474-6836 Say "agent"
HP web 888-560-8324 Hit zero twice
IBM web 800-IBM-4YOU You go into a hold queue immediately
Symantec web 800-441-7234 Subscription Services
retail 9 Companies

Amazon.com web 800-201-7575 Direct to human
Best Buy web 800-365-0292 sales
Best Buy web any local store wait for extension prompt (sometimes must press 4), then ext. 2021
Eckerd web 800-eckerd press 0 for pharmacy, 8* for manager
KMart web Local Press 0
Lowes Home Centers web All local numbers hit 0 for customer service or #450 for commercial sales
Target web Local call Press "0" during greeting.
Wal-Mart web 800-546-1897 press 0
Walgreens web local pharmacies press 0 to speak to a pharmacy employee
shipping 3 Companies

FedEx web 888-GO-FEDEX hit 0 during msg.
FedEx web 888-GO-FEDEX say "REP" during the message
UPS web 800-pick-ups yes
telco 4 Companies

AT&T web 800-222-0300 ..
BellSouth web 877.678.2355 Press "*" then "0"
SBC web 800-585-7928 Again, an (intelligent, this time) IVR wants YOUR phone number first.
Verizon On Line web 800 567 6789 Say "I don't know it" then "technician"
travel 9 Companies

American Airlines web 800-433-7300 Press zero twice, then say "agent"
Amtrak web 800-872-7245 Zero or say "agent"
Continental web 800-523-3273 Three Delta 800-221-1212 Zero then say "operator"
Delta web 800-221-1212 say "agent" four times - every time it asks for a response from you
Kayak.com web 203 899-3120 0
Northwest web 800-225-2525 Star, zero, after initial greeting
Southwest web 800-435-9792 Calls answered by operator; during busy times you might have to hold
United web 800-864-8331 Say nothing (but you have to listen through lots of menus)
US Airways web 800-428-4322 Hit four after initial greeting, then hit one to connect.
tv 2 Companies

Comcast web 800-266-2278 Customer service, but an IVR wants your number first.
Dish Network web 800-333-3474 press "0" during menu
utilities 1 Company

BG&E Power Company web 410-685-0123 For power outage in your area
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qa33010
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« Reply #1 on: September 14, 2005, 04:02:36 AM »

Thanks for the info!!! shocked  cheesy  Tongue
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« Reply #2 on: September 14, 2005, 09:30:28 AM »

Rog:

It is sad when you need a Matrix style cheat-sheet JUST to find a human at any banking or customer based institution. I'll say though, I put MUCH MORE FAITH in computers when they offer the "Options" that allow me to complete the process I called about. Humans (generally) are there to fix OTHER HUMAN'S screw-ups, which is something FEW computers can do.

Thanks for the list, I do find that hitting the ZERO button often gets "Human Help" but THAT short-cut has been found out by too many people now and services have done away with that helpful short-cut.

My favorite line from a TV Show (I think King of Queens) was when the husband was on the phone and the recorded voice said "If you would like to push FIVE... push THREE now!"

and of course the classic Married with children episode where Al zigged and zagged through an automated phone system and final heard "If you have over 1 million miles on your car and needed assistance, please push ONE." He did so and the reply was "Please hold Mr. Bundy, we will be with you as soon as possible!"

I have a lot of faith in Online Banking, I'd rather sit in front of a computer any-day over surfing through an automated phone system - that's for sure.
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