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Author Topic: Malware, spyware, files corrupted  (Read 770 times)
GSF
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« on: September 11, 2014, 09:14:51 PM »

I sure hope I remember to come back to this thread. Got a call from Dell Support this afternoon. They said my computer had been sending them messages about malware/spyware, ect. Not viruses. I have McAfee, they said it is for virus' and not spyware. I forgot what I paid for it but it should cover everything. Anyway looking at my "whatever" (viewer) I saw something like 5000 plus files corrupted or infected.  This computer is probable 2 years old or younger. I let my son spend my money and get a good one.

They tried to fix it but couldn't. However they were nice enough to offer to sell me something to take care of the problem. 3 years $100 plus, 5 years $200 plus. I'm looking for a recommendation to protect my computer from virus' and mal/spy ware stuff. I also need to clean these files up. I thought of loading the ol Dell re-program CD in there and start over. Any suggestions?
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LaurieBee
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Re:
« Reply #1 on: September 11, 2014, 09:34:36 PM »

Malwarebytes.com
It's free
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LaurieBee
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Re:
« Reply #2 on: September 11, 2014, 09:36:23 PM »

McAfee is a virus as far as I'm concerned. I use Avast. You can use a few version or upgrade for $30. I never have issues.
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LaurieBee
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Re:
« Reply #3 on: September 11, 2014, 09:36:46 PM »

Few=free
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sawdstmakr
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« Reply #4 on: September 11, 2014, 10:07:22 PM »

Gary,
I received a call like that this evening. It is a scam. Either they will sell you something that won't be there when you need it or they will bee charging your credit card with as much money as they think they can get away with.
Please say you did not give them your info.
Jim
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texanbelchers
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« Reply #5 on: September 11, 2014, 11:05:31 PM »

Jim is right.  None of these companies will call you and they are not monitoring your computer.  Most of what they had you look at is normal, not necessary right, but not necessarily a virus or malware.  Above all, don't let them take control to "fix" it or you will have a real problem.

Run avast, malwarebytes, and ccleaner to start.  If there is a problem, these programs  will alert you and help clean it up.

If you want it absolutely clean, you can reinstall the OS.  Just make sure anything you want is backed up on a separate storage device.

Mark
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hjon71
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« Reply #6 on: September 12, 2014, 02:07:50 AM »

If you do have malware removal can be tricky. Often trying to remove it causes it to shut down the computer.
If you aren't comfortable with it get someone who is. 
I agree with the last 3 posters.

Plenty of free programs at cnet.com/downloads
Sounds like a scam to me too
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GSF
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« Reply #7 on: September 12, 2014, 04:54:50 AM »

Jim; I didn't give them my cc info.

texanbelchers; I did let them take control, after we went to the Dell website. They already had all the log in/couputer ID stuff when they called me.  I figured it was legit after that. I could be wrong, very wrong.

Thanks to all for the info.
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sawdstmakr
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« Reply #8 on: September 12, 2014, 11:34:17 AM »

Jim; I didn't give them my cc info.

texanbelchers; I did let them take control, after we went to the Dell website. They already had all the log in/computer ID stuff when they called me.  I figured it was legit after that. I could be wrong, very wrong.

Thanks to all for the info.
Gary,
Change your log on password right away just to bee safe. Don't leave this computer on 24/7 where they can get in through a back door that they left behind.
Anyone know how to protect against something like this?
Jim
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danno
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Re:
« Reply #9 on: September 12, 2014, 03:03:22 PM »

Malwarebytes.com
It's free
I'll 2nd this.  Its free for a trial period where it will run automatically.  It is then 29.00 for the auto version but can still be run manually for free.  It will find everything
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Intheswamp
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« Reply #10 on: September 12, 2014, 07:25:31 PM »

I run Avast! anti-virus, CCleaner, and keep Advanced System Care...they seem to keep things going, though I wonder sometimes about ASC.  All free, by the way. 

Ya'll say Malwarebytes is good?  I've never tried it, but might if ya'll think it's good.

Several years ago I picked up a virus that thoroughly wrecked an XP computer.  Users here on Beemasters clued me in on Avast! and ASC...thanks again!!!

Ed
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GSF
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« Reply #11 on: September 13, 2014, 05:29:55 AM »

update;

I called Dell Support (or someone who works on dell and has an A+ with BBB) and they advised me as well that they NEVER call their customers. They went in on my computer and fixed several maintenance problems. They also advised me that most of the warranties on my 15 month old computer had expired. I bought a 5 year 24/7 unlimited tech support plan from them.

They said that the call I had received was a scam. The callers will try to sell you a tech support package (covering nothing). Then when you call for help they will charge you more.

Internet Explorer vs Google Chrome; I'm told that GC is much better than IE, this morning was the first time I used GC and it was terrible. 5 times slower than IE. Could it be a first time thing?
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hjon71
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« Reply #12 on: September 13, 2014, 06:59:55 AM »

Not a fan of ASC, I do like MalwareBytes and ccleaner.
GSF if you had any real issues Dell support SHOULD have found it. Otherwise just do regular cleanups(does anyone defrag but me?) using whatever program(s) you prefer.

I like Chrome even better than Firefox.
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Intheswamp
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« Reply #13 on: September 13, 2014, 09:07:38 AM »

GFS, I would take most anything over IE.  For me, Firefox has been a blessing in less headaches and faster surfing.

hjon61, thanks for the comment on ASC, care to be more specific?  At first I was ok with it, but in the last year or so it seems to be more "pushy" in trying to get me to upgrade to the paid version.

I've never used Chrome, but have used Firefox for the last many years.  Do you find that Chrome is faster and more secure/stable than Firefox?

Thanks,
Ed
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www.beeweather.com 
American blood spilled to protect the freedom and peace of people all over the world.  320,000 USA casualties in WWI, 1,076,000 USA casualties in WWII, 128,000 USA casualties in the Korean War, 211,000 casualties in the Vietnam "conflict", 57,000 USA casualties in "War on Terror".  Benghazi, Libya, 13 USA casualties. These figures don't include 70,000 MIA.  But, the leaders of one political party of the United States of America continue to make the statement..."What difference does it make?".

"We can't expect the American People to jump from Capitalism to Communism, but we can assist their elected leaders in giving them small doses of Socialism, until they awaken one day to find that they have Communism."..."The press is our chief ideological weapon." - Nikita Khrushchev

"Always go to other people’s funerals, otherwise they wont come to yours." - Yogi Berra
buzzbee
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« Reply #14 on: September 16, 2014, 08:31:46 PM »

On any computer ,set up multiple user accounts. Let one be an administrator account. Password protect it with a strong password.
Let the others be non administrator(or regular) user accounts.These can be password protected also,but just do not let them be admin accounts. Do your internet access with these accounts,never the admin account. Using this method, malware can not be installed without permission. The only way the computer can allow permission is by someone entering the administrator password . Most malware and viruses get installed by the computer user unwittingly via email links or free downloads on the net.Toolbars and freeware often add other software not bargained for.
Also with using this method,you can delete that user account and it shouldn't spread.
And I agree with the above statements, dell and microsoft do not call their customers with a bug report. I hope when you handed over control they didn't peruse any bank account info or passwords on your pc. I would be diligent and every secure account I had somewhere ,go and change your password immediately.
If you left your web browser store passwords for you,you could be at immediate risk.Don't tkae it lightly.
In the future ,I would use a password vault llke Last Pass(www.lastpass.com) to manage passwords. It is a very secure password manager.
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hjon71
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« Reply #15 on: September 16, 2014, 10:23:11 PM »


hjon71, thanks for the comment on ASC, care to be more specific?  At first I was ok with it, but in the last year or so it seems to be more "pushy" in trying to get me to upgrade to the paid version.

MalwareBytes would catch ASC misses, and definitely the constant prompts to upgrade or add another feature, "pushy" fits very well.

Quote
I've never used Chrome, but have used Firefox for the last many years.  Do you find that Chrome is faster and more secure/stable than Firefox?

Thanks,
Ed

I think it is more stable.
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hjon71
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« Reply #16 on: September 16, 2014, 10:29:26 PM »

Thanks for that tip Buzzbee. I make the family use a different user account but I've always used the Admin.. That will now change.
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GSF
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« Reply #17 on: September 18, 2014, 09:08:16 PM »

I guess the good news is I don't do any online money transactions other than paypal. I did change my passwords and bought some unlimited tech support from another company. I didn't know that about the Admin, thanks also.

I have broad band satellite - Hughes net. Google Chrome is much slower than IE on my provider. I'll give the fire fox a try.
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« Reply #18 on: September 19, 2014, 11:08:50 PM »

i switched to Chrome after FF angry me off.  it's good.  there are a few tweaks you'll want to make so that it doesn't run in the background, but that's something you can deal with later.  Chrome indexes stuff so that as you go, it learns and loads faster.  the downside for me is that i clean mine often, so i lose that indexing.

the good thing (kind of creepy) is that if you are an android user on other devices, you can share easily your info from Google searches, etc.  between devices.  you can do that without Chrome, but with it, it's more automatic.

give it a chance.  it's no more invasive than the others, and pretty smooth in short order.
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« Reply #19 on: September 20, 2014, 08:49:08 PM »

Kathy, I'm pretty sure my biggest problem is Hughes Net broad band satellite. In the evening after 4pm it's comparable to dial up. They told me I could upgrade to a faster version with a two year commitment. I told her that would make me suicidal if I got a two year commitment with them.
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"Life is hard, It's even harder when you're stupid."

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