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Author Topic: First issue with new PC  (Read 1581 times)
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« on: September 26, 2010, 04:10:36 PM »

Ok.... I knew it would happen eventually, but here goes.

When I start the computer, all of a sudden (after getting help with a Compcast "Norton" tech) I noticed a Windows noise - 5 distinct beeps and traced them to DEVICE FAILED TO CONNECT sound. I then went to hardware devices and sure enough, it shows the yellow triangle with the exclamation point in it. It says "5" and beeps 5 times, meaning SOMETHING isn't seeing that all my DRIVES are BOTH CONNECTED and WORKING FLAWLESS.

The MAIN ISSUE is the 5 beeps, spaced oddly over a minutes time when I boot up, but EVERYTHING seems to work perfectly, from SD, DVD, Blu-Ray, Terra Backup and of course the PC - WTH?Huh

I did not have this issue until WHILE in text chat (and Comcast had control of my PC to fix the Norton issue) and I heard the bleeps - thinking though it was something that was happening that the tech was doing. But after I shutdown the PC and started it back up, it started then.

I recovered to an earlier date, repeating what the tech did - see the issue was I had TWO versions of Norton, one preinstalled that didn't remove proper and the Comcast that I installed. I went back as far as I could and reinstalled Norton, it works fine now (as does EVERYTHING ELSE) but still in Hardware devices it says about the PC (TROUBLESHOOTING NEEDED)

anyone run across this??? I'm getting a hold of Gateway, but wanted to tackle it a bit, it is odd, NEVER have I had a device listed in Device Manager that WORKED when it had the yellow exclamation mark next to it - and ALL DEVICES (when the drop down tab is clicked) are drives and everyone is marked as troubled but all work fine. I'm stumped on this - happy everything is working as it should, but the five beeps will drive me nuts, just knowing something sees errors is bad enough, but to hear it LAUGHING AT ME  rolleyes stinks.

Anyone had this happen???
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« Reply #1 on: September 26, 2010, 05:09:43 PM »

you can see if you can turn the warning beeps off in the sound manager.  grin  if you have conflict warnings you can delete the device in the device manager and let it find/reinstall when you re-boot.  make sure you have updated drivers on everything.

windows 7 is supposed to be pretty good at keeping you updated on that stuff, but you might check for updates anyway.  i don't allow windows to do auto updates, but maybe you do and it's not an issue.

i have a constant conflict warning on one thing.  thing works fine and i have never been able to do anything about the warning.  ?? though....do you turn your computer off?  much easier just to let it sleep when you are not using it.....

anyway....that's the extent of my thoughts  evil
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 Alexis de Tocqueville
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« Reply #2 on: September 26, 2010, 06:21:15 PM »

Well Kathy:

I got a hold of Gateway online text chat support, he was aiming toward a destructive recovery, something I was not up for. I suggested dealing with each driver one at a time and he said "you could try that first" and I did (just before reading your post) and I deleted each, one at a time, reinstalled the drivers and BIG (freakin') GO it worked - JUST LIKE YOU SAID SO.

Next time, I'm calling you!!!!!

It just boggled my mind 6 messages and everything was working fine - boy this turned out to be a better day that I thought it was gonna be Smiley

Thank you my friend for the right answer - I laughed when I read your post AFTER I fixed it, that is some of that Irish Luck (not the Irish Curse - 2 different things) but you made my day Smiley

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« Reply #3 on: September 26, 2010, 09:16:24 PM »

when i have a problem like that i can't sleep until i solve it.  many a night could have been saved if i'd remembered to do the simple things first  grin  glad you figured it out.
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.....The greatest changes occur in their country without their cooperation. They are not even aware of precisely what has taken place. They suspect it; they have heard of the event by chance. More than that, they are unconcerned with the fortunes of their village, the safety of their streets, the fate of their church and its vestry. They think that such things have nothing to do with them, that they belong to a powerful stranger called “the government.” They enjoy these goods as tenants, without a sense of ownership, and never give a thought to how they might be improved.....

 Alexis de Tocqueville
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« Reply #4 on: September 29, 2010, 04:23:28 PM »

Just a little note. Im not sure how you really feel about Norton but I have seen a lot of probelms with Nortons on all different operating systems. Dealing with one now with a Dell where Norton is blocking a printer.
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« Reply #5 on: September 29, 2010, 04:58:58 PM »

I've had norton go out of date, and I would decide to try some other virusscan/firewall. Uninstall norton and then have it interfere with stuff from the grave. more advanced techies will tell you (correctly) that my uninstall was insufficient and that some further steps were needed. point is lots of people had the same problem, norton refuses to let go, even in cases where it's been commanded to by the user.
I think the tenacity of it can be a good thing, but knowing how to use it to its best and highest advantage can be difficult.
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« Reply #6 on: September 29, 2010, 07:44:18 PM »

I've had norton go out of date, and I would decide to try some other virusscan/firewall. Uninstall norton and then have it interfere with stuff from the grave. more advanced techies will tell you (correctly) that my uninstall was insufficient and that some further steps were needed. point is lots of people had the same problem, norton refuses to let go, even in cases where it's been commanded to by the user.
I think the tenacity of it can be a good thing, but knowing how to use it to its best and highest advantage can be difficult.

At nortons website,there is a Norton uninstaller that actually removes the tentacles the included installer does not.

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080416133836EN
http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&selected_nav=&pvid=&docurl=20080710133834EN
« Last Edit: September 29, 2010, 10:37:31 PM by buzzbee » Logged
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« Reply #7 on: September 29, 2010, 09:49:16 PM »

buzzbee, Good information. Thank you!
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« Reply #8 on: September 30, 2010, 05:45:29 AM »

I knew there was a trick to it, and I'm sure there's tricks to taking best advantage of it, but I just never got the hang of norton, whole different OS now though. - A lot of what frustrates me with computers is the heavy heavy use of jargon, where I get so lost in the acronyms and functions, that I forget what action and steps I was trying to pursue in the first place.
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« Reply #9 on: September 30, 2010, 08:23:20 AM »

now you got that sucker fixed. how bouts lets giving it a test run on ventrillo. been missing our guiding lite
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« Reply #10 on: October 01, 2010, 06:44:01 PM »

now you got that sucker fixed. how bouts lets giving it a test run on ventrillo. been missing our guiding lite

Ditto
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