It might be harder to think about the low-quality product and care when the company doesn't know a single one of their customers...
Absolutely. This is one of the things I meant when I referred to being part of the community. a business, a 'good' business, in my opinion, is one that isn't just there to make a buck off the people in the area, it's about being a part of the neighborhood around you.
yes, I know neighborhood shops are becoming a thing of the past being replaced by malls and now, of all things, retail 'towns' (the placing a neighborhood sized retail center consisting of nothing but commercial space as if it were a small town in and of itself. sheesh
By being located in areas where local folks can walk into the shop , the shop and shop keeper is more than just a retail provider, but can e an asset to the neighborhood/community. a safe place to go. a place to bump into folks you might not see a lot elsewhere, there is so much the local small shop can be and mean.
well, that's what this old bear thinks anyway.