Thanks for all the replies. We are working through our problems. 1 at a time. The advice/knowledge we get from the forum is very helpful and keeps us from worrying a whole bunch. The bees seem to be doing well..
I've never done this before, so if the majority thinks it is "normal" for a "nuc" colony to come with broken frames and hive beetles...then...so be it. If you think it shouldn't be a problem/issue for a complete beginner who has never dealt with bees before...then i respectfully disagree.
Also, although I know little about SHB...(learning more every day) I think it is very unlikely that we would have had this problem any time soon if they had not arrived with our bees. There is probably not another hive within 1 or 2 miles of our hive. I've never seen a creature similar to it in our garden.
No one is saying it is normal or even acceptable to buy equipment such as you did with a broken frame. If this made you uncomfortable, take it up with the supplier, whose interest should be in satisfying you. Ask them to send you another frame that is in perfectly good shape and swap this one out with the broken one. It is unfortunate this occurred but whenever you are dealing with humans, mistakes are part of the equation. Responsible humans do their very best to correct their mistakes.
With all due respect, in the future, if you have a problem with a supplier, please take it up with them, and work it out amongst yourselves.
"Also, although I know little about SHB...(learning more every day) I think it is very unlikely that we would have had this problem any time soon if they had not arrived with our bees. There is probably not another hive within 1 or 2 miles of our hive. I've never seen a creature similar to it in our garden. "
OK, so you have seen a few shbs, a fact of life if you're a beekeeper. Try not to panic. Just to let you know, Every hive I have ever run across has at least a few, some more than a few, some much more than that. I see them even in swarms I've shook. This little beetle is opportunistic. A healthy, strong and vibrant honey bee colony can handle some living amongst them.
You mentioned the bees seem to be doing fine, well, there you go.
Welcome to bee keeping.