This thread can not turn into a bash the business post. It was started to let people know of the free shipping. We are not going to get involved as a site to complain about businesses here. I see Brushy Mountain has a toll free telephone number and an online chat with a representative to talk to when placing orders. If an item was to be purchased for Christmas you could ask if it was available.
I know most bee supply houses stock a lot of stuff,but if they sell out they are dependent on thir suppliers to move things in in time. We know how hard that can be this time of year.
The only thing they offered extra was the free shipping,not a guarantee everything could go out the day you ordered
.Sorry it didn't work out for you. Hope you find what your looking for.
P.S. may we ask what the item was? Someone here may know of somewhere else to purchase it.With 4800 members we have a pretty good squad of people willing to help.