OK..........I'll tell you a story:
My friend. Ron and I were on a barge for a week and then got on our bicycles to ride from the Chablis region into Burgundy. After 2 weeks, we arrived at a place called Beaune and right across the street from our hotel was a wonderful store that sold only knives. Ron fell for a Laguiole steak knife set that had a different kind of wood on each of the six steak knives (ebony, snakewood, briar root, boxwood, juniper and rosewood). We both ordered a set that was sent to our house, but when they arrived it was a different manufacturer than the one we had originally chosen. Ron emailed the shop keeper, told him of the error and today, both of us received the set we had originally requested. Now, you've got to understand that both of us have 2 sets but have only paid for one. The shop keeper was a man of his word and felt as though the customer should get what he wants; he did not bill us for the second set. I thought it was quite admirable. Of course, we emailed him, willing to pay him for the second set.