your reps have been on holiday :-). if you get no response, use snail mail. someone actually has to handle the thing that way. no hitting the delete button.did your bees freeze?i just watched Transformers. if your truck spontaneously begins to play country music, i suggest you abandon it with all haste until you can determine it's intent.also watch for mysterious appearance of gun racks, slaughter grills, and NRA stickers. the appearance of a front end winch is not a bad thing.